Our Refund & Cancellation Policy explains the payment, cancellation and refund terms applicable to KAMITREX services, ensuring clear expectations and transparency for every client engagement.
By engaging KAMITREX services, you acknowledge and agree to the applicable payment and cancellation terms.
At KAMITREX, we are committed to providing professional, reliable and customized business solutions. This Refund & Cancellation Policy explains the payment, cancellation, refund and rescheduling terms applicable to our services. By engaging KAMITREX for any service, you acknowledge and agree to the terms outlined below.
A minimum of 50% of the total agreed service fee is required in advance before commencement of any service or project.
The remaining balance is payable according to the agreed payment schedule and, unless otherwise agreed, before final delivery or completion of the project.
A minimum advance payment of 50% of the total agreed service fee is required for all KAMITREX services before work begins.
Once a service engagement has been confirmed and the advance payment has been received, the 50% advance payment shall not be refundable in case of client cancellation, change of mind, failure to provide required information, project abandonment or other client-side reasons, except where a refund is required under applicable law or expressly approved by KAMITREX in writing.
A client may request cancellation of a service or project by contacting KAMITREX in writing.
However, cancellation after confirmation of the project does not automatically create a right to a refund.
If the client requests cancellation after work has started, the advance payment will remain non-refundable.
Where the value of work already completed exceeds the amount received, KAMITREX may raise a final invoice for the completed work, resources utilized and approved third-party expenses.
Design, development, coding, hosting setup, configuration and resource costs already incurred are non-refundable once work has commenced.
Marketing strategy, campaign setup, creative work, account management and other completed activities are non-refundable once initiated.
Consultation fees, research, analysis and advisory work already delivered or scheduled are generally non-refundable.
Professional work, documentation, filings, applications and processing already initiated are non-refundable.
Development hours, planning, architecture, programming and resources already utilized are non-refundable.
Domain, hosting, licenses, subscriptions, advertising spend, software or other third-party charges may be non-refundable according to the provider's policy.
The remaining balance of the service fee shall be payable according to the agreed payment schedule.
If a project is delayed because the client does not provide required content, documents, approvals, feedback, credentials or other necessary information within a reasonable period, KAMITREX may place the project on hold.
A project being placed on hold does not automatically make the advance payment refundable.
Requests to postpone or reschedule a project must be made in writing and are subject to resource availability.
Rescheduling may affect the original delivery timeline. Additional costs may apply where significant resources, third-party services or extended project management are required.
Payments made towards third-party services such as domains, hosting, premium plugins, software licenses, APIs, advertising platforms, subscriptions, payment gateways or other external services are subject to the respective provider's refund policy.
KAMITREX cannot guarantee a refund for third-party charges that have already been paid or consumed.
KAMITREX reserves the right to discontinue or cancel a service where reasonably necessary, including situations involving unlawful activities, abusive behaviour, non-payment, repeated violation of agreed terms, or circumstances beyond our reasonable control.
Where KAMITREX cancels a service for reasons attributable solely to KAMITREX and a refund is legally or contractually due, the applicable refundable amount will be determined based on the work completed and the terms of the relevant agreement.
Refunds will not normally be provided solely because a client changes their mind, changes business requirements, decides not to proceed, selects another service provider or no longer requires the service after the engagement has been confirmed.
Any refund-related request must be submitted in writing to KAMITREX with the relevant invoice, transaction details and reason for the request.
Each request will be reviewed based on the applicable service agreement, payment terms, work completed, third-party costs and applicable law.
Approval of any refund, where applicable, shall be at the discretion of KAMITREX unless otherwise required by law or expressly provided in a written agreement.
Any exception to this Refund & Cancellation Policy must be expressly approved by KAMITREX in writing. Verbal discussions, informal messages or general representations shall not modify these terms unless confirmed in writing by an authorized representative of KAMITREX.
KAMITREX may update this Refund & Cancellation Policy from time to time to reflect changes in our services, business practices or applicable requirements.
The updated version will be published on this page.
For questions regarding payments, cancellations or refund requests, please contact KAMITREX using the details below.
